❓ Frequently Asked Questions (FAQ)

Welcome to the Pillow Partners FAQ page! We’re here to answer your most common questions about custom pet pillows, orders, shipping, and more.

📷 How do I upload my pet’s photo?

When placing your order, you’ll have the option to upload a high-resolution image of your pet. Make sure the photo is well-lit, clear, and captures your pet’s personality. If there are any issues, our team will reach out to you for a better image.

🎨 Can I see a preview before printing?

Yes! Upon request, we’ll send you a digital proof for approval before production. Just leave a note at checkout or email us right after placing your order.

⏳ What is the processing time for custom pillows?

We typically process orders within 1–3 business days. Every pillow is handcrafted to perfection, so we take great care during production.

🚚 How long does shipping take?

• USA: 5–10 business days
• International: 10–20 business days

You'll receive a tracking number via email once your order ships.

🔁 Can I return or exchange my pillow?

Since our products are custom-made, we do not accept returns or exchanges unless the item is defective or damaged. If you encounter any issues, please contact us within 7 days of receiving your order.

💳 What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and other secure payment methods through Shopify’s checkout system.

📦 Do you ship internationally?

Absolutely! We proudly ship worldwide. Please note that international orders may be subject to customs fees or duties, which are the buyer’s responsibility.

📬 Can I ship to a P.O. Box?

Yes, we can ship to P.O. Boxes within the USA via USPS. For larger packages, we may require a physical address.

📞 Need more help?

If your question wasn’t answered here, feel free to reach out. We're happy to help!

📧 Email: pillowpartners@hotmail.com
📍 Address: 8000 Towers Crescent Dr, STE 1350, Vienna, VA 22182
📞 Phone: 413-597-9151