🚚 Shipping Information

Thank you for choosing Pillow Partners, where your beloved pets become huggable works of art! Below is everything you need to know about our shipping process.

🛒 Order Processing Time

All orders are processed within 1 to 3 business days after we receive your confirmation email. Since each pillow is custom-made, we take the time to ensure every detail is perfect before shipping.

📍 Domestic Shipping (USA)

We offer free standard shipping across the United States.

• Estimated delivery: 5–10 business days
• Carrier: USPS, UPS, or FedEx (based on location)
• Tracking: A tracking number will be emailed once your order ships

🌍 International Shipping

We ship worldwide! Shipping costs and times vary depending on the destination country.

• Estimated delivery: 10–20 business days
• Customs: International orders may be subject to customs duties and taxes, which are the customer’s responsibility

📦 Packaging & Sustainability

Each pillow is packaged with care using eco-friendly materials where possible, ensuring your order arrives safe and with a gentle footprint on the planet.

❗ Delays & Notifications

While we strive for timely delivery, delays can occasionally happen due to weather, holidays, or customs. If there are any unexpected changes to your delivery, you will be notified via email right away.

📬 Shipping to P.O. Boxes

Yes, we can ship to P.O. Boxes via USPS. However, larger packages may require a physical address depending on the carrier.

📞 Contact Us

Have a question about your shipment? We’re here to help!

📧 Email: pillowpartners@hotmail.com
📍 Address: 8000 Towers Crescent Dr, STE 1350, Vienna, VA 22182
📞 Phone: 413-597-9151