🛍️ Store Policy

Welcome to Pillow Partners, your go-to store for adorable custom pet portrait pillows. Please review the following policies to better understand how we serve you with care, quality, and transparency.

📦 Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order confirmation is received. Each pillow is custom-made with love and attention to detail, ensuring the highest quality for your furry friend’s likeness.

🚚 Shipping

We offer domestic and international shipping options. Delivery times vary by destination:

• USA: Estimated 5–10 business days
• International: Estimated 10–20 business days

You will receive a tracking number via email once your item has shipped.

💳 Payments

We accept all major credit cards, PayPal, and Shopify Payments. All transactions are securely processed for your protection.

🔁 Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective. If you encounter an issue, please email us within 7 days of delivery with a photo and description of the problem.

🔐 Privacy Policy

We respect your privacy. Personal information provided during checkout is used solely to process and deliver your order. We do not share or sell your data to third parties.

❓ Customer Support

If you have any questions about your order or need assistance, feel free to contact us. We’re here to help!

📧 Email: pillowpartners@hotmail.com
📍 Address: 8000 Towers Crescent Dr, STE 1350, Vienna, VA 22182
📞 Phone: 413-597-9151